Product Delivery & Return Frequently Asked Questions (FAQs)

Where do you deliver?

We deliver nationwide in Malaysia!

How much does it cost?

Peninsular Malaysia: Free Shipping

East Malaysia: From RM12 (depending on weight & size)

How do you deliver?

We use DHL eCommerce as our shipping partner.

Track your parcel here.

How long does it take for my goodies to arrive?

Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays

East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays

 

Note: Delivery services may be delayed due to MCO/CMCO.

How do I get my shipping information?

Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel’s status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

I haven’t received my items. What should I do?

If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.

Where should I ship my orders to?

It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.

Can I change my delivery address?

Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.

I received my order, but one or more items are missing.

If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:

  • Missing item code
  • Order ID number
  • Photo of received items
  • Customer’s contact number

Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.

Can I self-collect?

Unfortunately, we do not provide walk-in services.

Where do you deliver?

We deliver nationwide in Malaysia!

How much does it cost?

Peninsular Malaysia: Free Shipping

East Malaysia: From RM12 (depending on weight & size)

How do you deliver?

We use DHL eCommerce as our shipping partner.

Track your parcel here.

How long does it take for my goodies to arrive?

Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays

East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays

 

Note: Delivery services may be delayed due to MCO/CMCO.

How do I get my shipping information?

Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel’s status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

I haven’t received my items. What should I do?

If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.

Where should I ship my orders to?

It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.

Can I change my delivery address?

Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.

I received my order, but one or more items are missing.

If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:

  • Missing item code
  • Order ID number
  • Photo of received items
  • Customer’s contact number

Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.

Can I self-collect?

Unfortunately, we do not provide walk-in services.

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

I’ve changed my mind. Can I request for a refund?

Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.

The product is damaged. Can I replace it?

You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:

  • Damaged product code
  • Order ID number
  • Photo of the damaged product
  • Customer’s contact number

We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

I’ve changed my mind. Can I request for a refund?

Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.

The product is damaged. Can I replace it?

You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:

  • Damaged product code
  • Order ID number
  • Photo of the damaged product
  • Customer’s contact number

We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.