Product Delivery & Return Frequently Asked Questions (FAQs)
We deliver nationwide in Malaysia!
Peninsular Malaysia: Free Shipping
East Malaysia: From RM12 (depending on weight & size)
We use DHL eCommerce as our shipping partner.
Track your parcel here.
Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays
East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays
Note: Delivery services may be delayed due to MCO/CMCO.
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel’s status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.
It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.
Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.
If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:
- Missing item code
- Order ID number
- Photo of received items
- Customer’s contact number
Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.
Unfortunately, we do not provide walk-in services.
We deliver nationwide in Malaysia!
Peninsular Malaysia: Free Shipping
East Malaysia: From RM12 (depending on weight & size)
We use DHL eCommerce as our shipping partner.
Track your parcel here.
Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays
East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays
Note: Delivery services may be delayed due to MCO/CMCO.
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel’s status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.
It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.
Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.
If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:
- Missing item code
- Order ID number
- Photo of received items
- Customer’s contact number
Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.
Unfortunately, we do not provide walk-in services.
We do not accept returns once the product has been opened and used.
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:
- Damaged product code
- Order ID number
- Photo of the damaged product
- Customer’s contact number
We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.
We do not accept returns once the product has been opened and used.
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:
- Damaged product code
- Order ID number
- Photo of the damaged product
- Customer’s contact number
We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.
