Frequently Asked Questions (FAQs)
The Buds Cherished Organics range of premium products is preservative free. It also has a higher organic content; for example, we use more organic Aloe Vera Leaf Juice in place of water.
Buds Everyday Organics is our more affordable range that helps you care for your baby’s daily needs gently and organically.
Yes, our ingredients will not trigger any adverse reactions in G6PD-deficient babies.
Absolutely! Our products are safe to be used on children of all ages - newborns, toddlers, and kids.
While all Buds Organics products are gentle and created especially with sensitive skin in mind, the range that specifically addresses this condition is Buds Soothing Organics. Our Super Soothing family works to calm, protect, repair, and prevent flare-ups.
However, for severe cases, we highly recommend that you seek professional help.
Yep, they are totally safe if ingested. Our organic toothpastes are made from the highest quality food-grade ingredients and are preservative free.
We are SUPER against the use of harmful and controversial preservatives that are often used to extend skincare products' shelf life. Most of our products use only food-grade preservatives approved by ECOCERT or contain none at all.
All our products have a three-year expiration from date of manufacture, and will last for 6 months once opened within this expiration period.
For best quality, ensure that products are stored correctly, kept out of direct heat and sunlight, and sealed when not in use.
Reach out to us at enquiry@budsbaby.com
The Buds Cherished Organics range of premium products is preservative free. It also has a higher organic content; for example, we use more organic Aloe Vera Leaf Juice in place of water.
Buds Everyday Organics is our more affordable range that helps you care for your baby’s daily needs gently and organically.
Yes, our ingredients will not trigger any adverse reactions in G6PD-deficient babies.
Absolutely! Our products are safe to be used on children of all ages - newborns, toddlers, and kids.
While all Buds Organics products are gentle and created especially with sensitive skin in mind, the range that specifically addresses this condition is Buds Soothing Organics. Our Super Soothing family works to calm, protect, repair, and prevent flare-ups.
However, for severe cases, we highly recommend that you seek professional help.
Yep, they are totally safe if ingested. Our organic toothpastes are made from the highest quality food-grade ingredients and are preservative free.
We are SUPER against the use of harmful and controversial preservatives that are often used to extend skincare products' shelf life. Most of our products use only food-grade preservatives approved by ECOCERT or contain none at all.
All our products have a three-year expiration from date of manufacture, and will last for 6 months once opened within this expiration period.
For best quality, ensure that products are stored correctly, kept out of direct heat and sunlight, and sealed when not in use.
Reach out to us at enquiry@budsbaby.com
We deliver nationwide in Malaysia!
Peninsular Malaysia: Free Shipping
East Malaysia: From RM12 (depending on weight & size)
We use DHL eCommerce as our shipping partner.
Track your parcel here.
Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays
East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays
Note: Delivery services may be delayed due to MCO/CMCO.
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel's status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.
It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.
Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.
If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:
- Missing item code
- Order ID number
- Photo of received items
- Customer’s contact number
Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.
Unfortunately, we do not provide walk-in services.
We deliver nationwide in Malaysia!
Peninsular Malaysia: Free Shipping
East Malaysia: From RM12 (depending on weight & size)
We use DHL eCommerce as our shipping partner.
Track your parcel here.
Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays
East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays
Note: Delivery services may be delayed due to MCO/CMCO.
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel's status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have not arrived, don’t worry! Please reach out to our customer service representative at enquiry@budsbaby.com together with your order details.
It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.
Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at enquiry@budsbaby.com. However, we are unable to change your address once the order has been shipped.
If this does happen, kindly email your order information to enquiry@budsbaby.com with the information required below:
- Missing item code
- Order ID number
- Photo of received items
- Customer’s contact number
Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.
Unfortunately, we do not provide walk-in services.
We do not accept returns once the product has been opened and used.
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:
- Damaged product code
- Order ID number
- Photo of the damaged product
- Customer’s contact number
We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.
We do not accept returns once the product has been opened and used.
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at enquiry@budsbaby.com with the below details:
- Damaged product code
- Order ID number
- Photo of the damaged product
- Customer’s contact number
We will bear the delivery cost and replace it with a new product. We will advise you to replace it with another product of equal value if the item is no longer available.
Questions & Answers
Frequently Asked Questions
Q
What kind of harmful chemical that we will never use?
A
We pledge to never use harmful chemical as following: Steriods, PEG, Propylene glycol, Petrochemicals, Sodium lauryl sulphate (SLS), Sodium laureth sulphate (SLES), Parabens, Phenoxyethanol, Formaldehyde, Artificial colours, Artificial fragrances, Ingredients tested on animals, and Animal-derived ingredients.
Q
Which product barcode are not useable for redemption?
A
The Eczema Rescue Kit, Eczema Mini Kit, Buds Everyday Organics Starter Kit, Buds Cherished Organics Starter Kit, Buds For Kids Gift Set and Buds for Kids Travel Set.
Q
What is Ecocert?
A
Ecocert is an organization that will certify if the products have followed their high demand requirement which involves at least 95% of ingredient must be plant-based and natural. Furthermore, there are lists of harmful chemicals that are not allowed to be use, hence this could prove that our products are safe and natural to use for your baby.
Q
Is your products are Halal free?
A
Yes, our products only uses plant based ingredient, hence you can be worry free as we do not use any petroleum based or anime based ingredient.
Q
My Kid(s) have sensitive skin/eczema what kind of product should I use?
A
You can our Buds Soothing Organic product as the ingredients of the product are ultra-mild based and effective for curing sensitive skin/eczema problems.
Q
I have bought a product from your online store, but have not received it yet.
A
Orders will be shipped out within 3 working days once the payment has been received. Kindly noted that weekends are not classified as working day and sometimes during busy sales period, delivery may take longer.
Q
My Baby is only 3 month old, which should I use?
A
We recommend you to use our Infant Head to Toe Cleanser to clean your baby and Infant Cream to keep your baby moisturise and hydrating skin. Furthermore, you could also try our most premium range which is Precious Newborn Head to Toe Cleanser and Precious Newborn Cream, which its ingredient is much richer and concentrated; benefits your baby even more.
Q
Do you charge shipping charges?
A
For Peninsular Malaysia, it is free. However, for East Malaysia free shipping is only applicable for single order that is equal or greater than RM100. RM12 will be applies to East Malaysia for order that are below RM100.
Q
What type of payment do you accept?
A
We accept Visa and Mastercard of the following banks: Maybank, Alliance Bank, Hong Leong Bank, AmBank, CIMB, RHB, Bank Islam, Public Bank.
Q
My kid(s) accidentally put the product into the mouth, is it safe?
A
Yes, as our products are safe and natural.
Q
Do I have to clean “Nursing Salve” before breastfeeding?
A
No, you do not need to clean it before breastfeeding as it is safe and natural to be digested.
Q
Is your essential oil safe to be apply on 6 month old baby?
A
All our products safety are assessed in accordance to the EU Safety standards. Under the EU standards, all ingredients including the essential oils are assessed from their safety perspectives. Our products are formulated after much research has been done on the safety profiles and after it has been determined to have a good safety profile only we consider using it.
Q
Which of your range of products are preservative free?
A
Buds Cherished Organics and Buds Oral Organics are our preservative free range.
Q
When is your member day?
A
Our member day will be on 18th of every month.
Q
My voucher code is not work, how?
A
Kindly log in into your account before checking out.
Q
What is the different between “Buds Everyday Organics”, “Buds Cherished Organics” and “Buds Soothing Organics”?
A
The Buds Cherished Organics range of premium products is preservative-free. It also has a higher organic content; for example, we use more organic Aloe Vera Leaf Juice in place of water.
Buds Everyday Organics is our more affordable range that helps you care for your baby’s daily needs gently and organically.
Q
Is your product G6PD free?
A
Yes, our products are G6PD free as the ingredient that we used will not cause reaction towards users that are allergic or sensitive.
Q
Are your products safe for babies with G6PD deficiency?
A
Yes, our ingredients will not trigger any adverse reactions in G6PD-deficient babies.
Q
Can newborns use Buds Organics products?
A
Absolutely! Our products are safe to be used on children of all ages – newborns, toddlers, and kids.
Q
My baby has eczema. Which product(s) do you recommend?
A
While all Buds Organic products gentle and have been created especially with sensitive skin in mind, the range that specifically addresses this condition is Buds Soothing Organics. Our Super Soothing Rescue Kit works to calm, protect, repair, and prevent flare-ups.
However, for severe cases, we highly recommend that you seek professional help.
Q
Can your toothpaste be swallowed? Is it safe?
A
Yep, they are totally safe if ingested. Our organic toothpastes are made from the highest quality ingredients and are preservative-free.
Q
Do your products contain preservatives?
A
We are SUPER against the use of harmful and controversial preservatives that are often used to extend skincare products’ shelf life. Most of our products use only natural-based preservatives approved by ECOCERT or contain none at all.
Q
What is the shelf life of your products?
A
All our products have a three-year expiration from date of manufacture, and will last for 6 months once opened within this expiration period.
For best quality, ensure that products are stored correctly, kept out of direct heat and sunlight, and sealed when not in use.
Q
Have more questions?
A
Reach out to us at enquiry@budsbaby.com!
